Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 2 to 3 business days. Standard shipping usually takes 5 to 7 business days after dispatch. Custom or made-to-order items may take up to 2 to 3 weeks. You’ll receive tracking details once your order ships.
If you need to update your shipping address, please contact us immediately after placing your order. Changes can only be made before the order is shipped.
If you need to update your shipping address, please contact us immediately after placing your order. Changes can only be made before the order is shipped.
Once your order ships, you’ll receive an email with a tracking number and a link to view the status. You can also log in to your account on our website and check the status under the “Orders” section.
For your security, we do not store credit card details. All payments are processed securely through our trusted payment gateway partners.
Yes, sales tax is applied where required by law and is calculated based on your shipping address during checkout.
We offer international shipping to many countries. At checkout, you’ll be able to see if your country is listed. If it’s not, feel free to contact us for special arrangements.
In most cases, all items will arrive in a single package. However, if your order contains items that ship from different facilities or at different times, they may be delivered in multiple packages. You’ll receive separate tracking numbers if this happens.
If you need to swap an item
Returns and Exchanges
We accept returns and exchanges within 14 days of delivery for most items, provided they are unused, in original condition, and in the original packaging. Custom or personalized items may not be eligible for return unless they arrive damaged or incorrect.
We sincerely apologize for the mix-up! Please contact our customer support team right away with your order number and a photo of the item you received. We’ll arrange for the correct item to be sent and provide return instructions for the wrong one.
If your item arrived damaged, please take photos of the packaging and the item itself, and contact us within 48 hours of delivery. We’ll make it right by sending a replacement or processing a return/refund based on your preference.
Once your return is approved, we will send you the return address and instructions via email. Please do not send any items back without receiving confirmation and a return authorization.
You can reach us via email, contact form on our website, or by calling our customer support number. We typically respond within 24 hours during business days.
Contact us immediately if you notice an error in your shipping address. If the order hasn’t been shipped, we can update it. If it has shipped, we’ll do our best to help reroute or resolve the issue, though changes may not always be possible.
We start processing orders quickly to ensure fast delivery. If you need to change or cancel, contact us as soon as possible. Once an order has shipped, we cannot make changes, but we may be able to assist with a return or exchange once it arrives.
Yes! If an item is marked as “Sold Out” but available for pre-order, you can reserve it by placing a pre-order through our site. We’ll notify you of the estimated shipping date and keep you updated on your item’s progress.